FrameCut Pro Support
Support email: im58585888@gmail.com
Recording does not start
Confirm that you are using Chrome 126 or newer. Chrome internal pages, the Chrome Web Store, and DRM-protected content may not be recordable. For window or full-screen capture, choose a source in Chrome's sharing dialog.
No audio
Turn on audio in FrameCut Pro and enable audio in Chrome's sharing dialog. Available audio sources depend on Chrome, your operating system, and the capture source you select.
Restore a purchase
Open the extension, select Restore purchase, and paste the complete license key shown on the payment confirmation page. One license can be activated on up to 3 devices.
When contacting support, include
- Your Chrome and operating-system versions
- The recording mode you selected
- The complete error message shown on screen
- For payment or license issues, your Stripe receipt ID—but never your card number